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Smartphonatics: The Cure For Low Mobile Payment Demand
A number of studies regarding the demand for mobile payments — or lack thereof — have hit the headlines recently: Harris Interactive: “Only 5% of Americans have scanned their phone for admission to a...
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Don’t Fool Yourself: Banks Need Better Pricing
Sometimes, sound bites turn into gospel. And there’s one sound bite from a recent presentation given by Ray Davis of Umqua that needs some clarification. In an article titled Why Banks Need Better...
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The Silly Branch Banking Debate
An email from BAI Strategies tells me that: With the coming launch of his Movenbank venture, Brett King intends to prove that banks can replace branches with all-digital service delivery, “The core...
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It’s Time To Retire The Term Underbanked
I attended a conference this week attended by folks from large Utilities who are involved with the billing operations within their organizations. They’re interested in consumer trends and payments...
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Remote Deposit Capture: Really That Big A Deal?
A recent American Banker article titled The Power of Mobile Remote Deposit Capture quotes a fellow industry analyst who states that: “Mobile remote deposit capture (RDC) is one of the reasons people...
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Bank Branch Bulking
I recently tweeted: “Pointing to bank branch closures as a signal of the death of branches is like saying that someone who’s lost weight is dying.” Turns out that was a terrible analogy. A closer...
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Kill The Unbanked
It’s time to kill the Unbanked. The label, not the people. A Knowledge@Wharton post titled A Question of Value: Bringing Banks to the Unbanked contains a number of statements that bear a closer degree...
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Bank Vs. Credit Union Realities
Last July, I published (Motley) Fools Shouldn’t Write About Big Data in which I took Motley Fool to task for publishing something that I concluded was ”an embarrassment to high quality journalism”...
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A Billion Mobile Bankers?
Someone recently forecast that, by 2017, there will be one billion mobile banking consumers across the globe. Having forecast mobile banking consumers myself (just US, not globally), I’m interested in...
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Stop Spewing Mobile Wallet BS
If I’ve learned anything about doing consumer research it’s this: You can’t ask consumers their opinions about things that they don’t know. So, feel free to publicize your research about which mobile...
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Consumers Don’t Really Want Portable Checking Account Numbers
According to a study conducted by BT and YouGov, 61% of US banking customers want portable banking account numbers. As reported by The Financial Brand: “The research, which surveyed more than 6,500...
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The Holy Trinity Of Financial Technology Success
I was at the Association of Financial Technology conference this week, where I got to present some research and ideas about the future of retail banking. The key message I tried to leave attendees with...
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Do You Need A Minty Fresh PFM?
Intuit announced that it would offer banks and credit unions the opportunity to implement Mint as a PFM platform integrated with the FIs’ online banking platforms. As usual, NetBanker was all over...
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In Defense Of Bank Branches
I got this from a CNBC article on bank branches: “Mobile transactions are easier for customers and cheaper for banks to service, according to Diebold, a company which specializes in ATM and branch...
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Bank Customers Want A Seamless Experience (My Foot)
Foot wasn’t exactly the first body part that came to mind, but I’m trying hard to keep it family-friendly here. Yet another consumer survey from yet another technology company finds that bank customers...
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Why Bank Branches Suck (And Why The Branch Of The Future Stuff Is Nonsense)
Chris Skinner recently published a blog post titled Banks designed for humans, not money in which he argues that: “Branches are banks’ retail stores but were designed for money. They were designed to...
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Mobile Wallets: What’s The Value Proposition?
Mobile Payments Today reported on a Finextra study of banks’ mobile wallet plans. Regarding mobile payments, the study found that: “81% of banks are looking to add value beyond the transaction,...
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The Problem With The Branch Transformation Journey
One of those other analyst firms blogged recently about banks’ branch transformation journeys. The post contained a graphic depicting a 2×2 matrix showing how many banks move from the lower left...
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Debunking The New York Times’ Banking BS
I really don’t know how so many of you put up with the New York Times. Mrs. White’s 3rd grade newspaper at the Bearsville (NY) Elementary School demonstrates better quality journalism. In a (typically)...
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Define PFM
As usual, NetBanker nails it with its post on Will mobile finally make PFM popular? In it, Jim writes: “My Take: Mobile is, and will be, a huge driver for specialty PFM apps. App stores help consumers...
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